FAQs
Frequently Asked Questions (FAQ)
This page provides answers to common customer inquiries. Should your question not be addressed below, please direct your inquiry to our support team at support@nordenworld.com. For questions regarding a specific order, please include your Order Number (e.g., 084SH0P-) and Order Email.
Ordering & Payments
Q: How do I apply a discount code?
A: To apply your discount code during checkout using either PayPal or a credit/debit card, please follow the steps below:
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Select the product you wish to purchase and click “Add To Cart.”
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In your cart, click “PAY WITH DEBIT/CREDIT CARD” to proceed to checkout.
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On mobile: Tap “Show order summary”, then enter your discount code.
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On desktop: Enter your discount code in the field on the right side of the page.
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After applying the code, continue with your payment using either PayPal or by entering your credit card details.
Q: What payment methods do you accept?
A: We accept a range of secure payment methods, including:
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PayPal
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Visa, MasterCard, American Express (AE), Diner’s Club
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Most major debit and credit cards
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Apple Pay & Google Pay
Q: How much is the shipping fee?
A: Our standard shipping rate is $5.99 USD for worldwide delivery. The final rate may vary based on your location and active promotions. The exact shipping cost is calculated and displayed at checkout prior to payment.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide. As an international company, we operate a global network of fulfillment centers. Orders are dispatched from the facility that provides the most efficient delivery route to the customer's location.
Q: How long does shipping take?
A: The estimated delivery timeframe is 10–20 business days following order processing and shipment.